SPERO improves on modern engagement systems by integrating App report and decision support in one turnkey solution. Decision support takes place in a web backoffice endowed with advanced algorithms that set priorities based on technical aspects and social impact of the occurrences. SPERO also gives citizens feedback on steps undertaken to fix the issues. It uses social network concepts (sharing, followers, community creation) to evaluate social importance, and captivates further participation with gamification.
SPEROs unique proposition is the scientific decision support algorithms. By optimizing repair order, municipalities maximize benefits to the population, making the best use of their maintenance budgets. In a way, SPERO aspires to make the “Smart City” concept come into fruition by bringing together the population, technology, and decision makers in an interconnected way.